New Customer Service Training Available On Demand from Mastery ...

Written by admin on Monday, March 19th, 2012 ( Start discussion )
Tags: Available, Customer, Demand, from, Mastery, Service, Technologies, Training

Novi, MI (PRWEB) March 16, 2012

Mastery Technologies has expanded its catalog of workplace training to include business-skills content from the most respected brand in customer service training, Telephone Doctor. Seven of the first courses, now available in Masterys Video On Demand, focus on specific customer service skills imperative to service providers in any industry.

The importance of customer service is well known to most organizations and recently the media has drawn more attention to the need for careful hiring and training of customer service professionals. US News reports the customer service profession will see significant job growth in the next decade based on a Bureau of Labor Statistics projection that 338,400 customer service jobs will need to be filled by 2020. In addition to training customer service representatives on products and services, companies also need to provide basic skills training to ensure their corporate service standards are met.

I love how Nancy Friedmans coaching and the video dramatizations engage the learner, keeping them entertained while providing the skills needed to use these best practices on the job, says Bill Marker, President of Mastery Technologies.

Masterys robust course selection includes titles such as Business Friendly Customer Service and The Service Mentality that set the tone for an organizations service culture; a defined service point of view sets a higher standard for the organizations representatives. Additional skill-specific courses such as Essential Telephone Skills and Proactive Customer Service impart the needed knowledge and tools for customer service representatives to uphold the service culture.

Each course includes rich video content, a leader guide for the organizations trainer, a participant guide for the employee, and an interactive quiz to confirm the learners acquisition of knowledge and reinforce the concepts they should apply on the job. All seven of these titles are now available online on any of Masterys web sites:

The Service Mentality: 7 Characteristics of Excellent Service Providers
Five Forbidden Phrases (3.0)
Six Cardinal Rules of Customer Service (3.0)
Proactive Customer Service (3.0)
Essential Telephone Skills: 10 Core Skills to Delivering Excellent Service Over the Phone
Business Friendly Customer Service
Influencing The Interaction: 6 Practices for a More Satisfying Customer Experience

About Mastery Technologies Inc.

Mastery Technologies, founded in 1974, has partnered with leading video content providers to co-produce the largest interactive multimedia training library available to the workplace health, safety and environmental marketplace. Today, Mastery is extending their model to encompass all areas of workplace training. Mastery has helped thousands of companies develop greater competency and have created safer and secure workplaces. By expanding the scope of training Mastery believes it can enhance customer benefits, and help build more successful and effective organizations. Masterys ultimate vision is to help reach every working individual with quality training.

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